The regular Board of Supervisors meeting in Sonora on Tuesday will include a presentation at 10:30 from a representative of Comcast Cable, the cable TV franchise provider in much of unincorporated Tuolumne County. The presentation follows complaints about cable TV reception and channel availability.
Customers have complained that service has deteriorated and some channels are no longer visible. They state they are experiencing screen freeze and/or the picture breaking into small squares. Some customers say they are paying for digital service although it’s not available in their areas.
If you are a Comcast customer and have complaints or suggestions, please email comments to ajamar by Tuesday morning at 8 am and/or attend the Board meeting.
The County’s cable TV franchise agreement with Comcast was approved in December 2006 with an initial term of five years. It can be extended, but only if Comcast upgrades its system within the first three years (by the end of December 2009). No such upgrade has yet been scheduled. County staff have been told that the upgrade is high on Comcast’s priority list and that the company hopes to upgrade the system in 2010.
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