Comments on: Comcast 2b@BOS 10/6 http://www.terimurrison.com/2009/10/comcast-2bbos-106/ Teri Murrison's blog & Shepherd's Crook consulting Sat, 04 Feb 2012 20:10:04 +0000 hourly 1 By: GregF http://www.terimurrison.com/2009/10/comcast-2bbos-106/comment-page-1/#comment-337 GregF Tue, 06 Oct 2009 04:06:17 +0000 http://www.terimurrison.com/?p=2128#comment-337 When we still had Comcast (we have since canceled), a technician explained to me that they use an "over the air" system in Tuolumne County. This means that all of the local channels are brought into the system using large antennas overlooking the valley (on Mt. Elizabeth?) and only after that, is the signal distributed through the cable system to individual subscribers. He acknowledged that lots of different atmospheric conditions would mess with the signal. This was before the changeover to digital broadcasting, so perhaps they now use a different system. At the time, I was amazed to find out that I was paying a monthly fee to receive TV signals though what is essentially a giant pair of rabbit ears. When we still had Comcast (we have since canceled), a technician explained to me that they use an "over the air" system in Tuolumne County. This means that all of the local channels are brought into the system using large antennas overlooking the valley (on Mt. Elizabeth?) and only after that, is the signal distributed through the cable system to individual subscribers. He acknowledged that lots of different atmospheric conditions would mess with the signal. This was before the changeover to digital broadcasting, so perhaps they now use a different system. At the time, I was amazed to find out that I was paying a monthly fee to receive TV signals though what is essentially a giant pair of rabbit ears.

]]> By: Carolyn Gelber http://www.terimurrison.com/2009/10/comcast-2bbos-106/comment-page-1/#comment-336 Carolyn Gelber Tue, 06 Oct 2009 03:44:12 +0000 http://www.terimurrison.com/?p=2128#comment-336 We move up to East Sonora in July of 2006 and have Comcast TV. We are Comcast customers and are experiencing picture freeze and breakup. We were very happy with Comcast cable when we lived in Pleasanton and when we moved up here to East Sonora, we switched from Dish Network to Comcast cable expecting to get the same service we had in Pleasanton. We are hoping that Comcast upgrades to the service they provide in Pleasanton. We move up to East Sonora in July of 2006 and have Comcast TV. We are Comcast customers and are experiencing picture freeze and breakup. We were very happy with Comcast cable when we lived in Pleasanton and when we moved up here to East Sonora, we switched from Dish Network to Comcast cable expecting to get the same service we had in Pleasanton. We are hoping that Comcast upgrades to the service they provide in Pleasanton.

]]> By: chucker twining http://www.terimurrison.com/2009/10/comcast-2bbos-106/comment-page-1/#comment-335 chucker twining Mon, 05 Oct 2009 16:35:22 +0000 http://www.terimurrison.com/?p=2128#comment-335 Teri, I am not on Comcast but on Direct TV. I think Comcast needs to be held to what they have agreed to or put on notice the agreement will not be renewed. I do understand we are down to less than 90 days left in the year and it is almost impossible to comply in such a short amount of time, but they have had already had over 1000 days to comply since signing the agreement. Maybe it is time to put out the word Tuolumne County is open to talking to other cable providers. Chucker Teri, I am not on Comcast but on Direct TV. I think Comcast needs to be held to what they have agreed to or put on notice the agreement will not be renewed. I do understand we are down to less than 90 days left in the year and it is almost impossible to comply in such a short amount of time, but they have had already had over 1000 days to comply since signing the agreement. Maybe it is time to put out the word Tuolumne County is open to talking to other cable providers.
Chucker

]]> By: Fritz Maurer http://www.terimurrison.com/2009/10/comcast-2bbos-106/comment-page-1/#comment-334 Fritz Maurer Mon, 05 Oct 2009 16:01:30 +0000 http://www.terimurrison.com/?p=2128#comment-334 All of the critical comments you have received about Comcast have merit. Long ago they promised that computer lines would be installed, and even gave the date of the 'end of 2007' when questioned. It has never happened. We have friends in the central valley who pay less than we do and get much greater services. Their promises are hollow and are typical of a monopoly. Please, please make them live up to their promises, and do not grant them any increases in rates until they do. Then ask them to submit comparisons to not only their own company in different areas, but to other providers as well. All of the critical comments you have received about Comcast have merit. Long ago they promised that computer lines would be installed, and even gave the date of the 'end of 2007' when questioned. It has never happened. We have friends in the central valley who pay less than we do and get much greater services. Their promises are hollow and are typical of a monopoly.

Please, please make them live up to their promises, and do not grant them any increases in rates until they do. Then ask them to submit comparisons to not only their own company in different areas, but to other providers as well.

]]> By: Shirley Vierth http://www.terimurrison.com/2009/10/comcast-2bbos-106/comment-page-1/#comment-333 Shirley Vierth Mon, 05 Oct 2009 06:39:10 +0000 http://www.terimurrison.com/?p=2128#comment-333 I too have continued to experience deteriorating service. Since the switch-over it has been especially bad. The screen has little squares and freezes entirely; sometimes the screen is pink. This happens in the middle of a Giants baseball game, Oprah or any number of unrelated shows. I don't want to have a dish but we are strongly considering it. I have called with complaints but rather that take the complaint, they want to blame it on the box. That isn't the case because we consult with neighbors before calling in. In a nutshell Comcast sucks. I too have continued to experience deteriorating service. Since the switch-over it has been especially bad. The screen has little squares and freezes entirely; sometimes the screen is pink. This happens in the middle of a Giants baseball game, Oprah or any number of unrelated shows. I don't want to have a dish but we are strongly considering it. I have called with complaints but rather that take the complaint, they want to blame it on the box. That isn't the case because we consult with neighbors before calling in.
In a nutshell Comcast sucks.

]]> By: Reuben Moulton http://www.terimurrison.com/2009/10/comcast-2bbos-106/comment-page-1/#comment-332 Reuben Moulton Sun, 04 Oct 2009 20:36:18 +0000 http://www.terimurrison.com/?p=2128#comment-332 I changed from Comcast to Dish Network several years ago because of poor pictures, unreliable provision of local channels from Sacramento, and a lack of many channels because Comcast had no plans to upgrade their cables to a system capable of providing more channels. Seems to me that if they agreed to upgrade within 3 years of the last agreement or there would be no extension, that ought to be the rule. You should not accept their statement that maybe they'll upgrade in 2010, because they probably won't, judging from their past performance. I changed from Comcast to Dish Network several years ago because of poor pictures, unreliable provision of local channels from Sacramento, and a lack of many channels because Comcast had no plans to upgrade their cables to a system capable of providing more channels. Seems to me that if they agreed to upgrade within 3 years of the last agreement or there would be no extension, that ought to be the rule. You should not accept their statement that maybe they'll upgrade in 2010, because they probably won't, judging from their past performance.

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